PALINOVA Frequently Asked Questions

Question 1

Where do you ship, and how long will delivery take?

Accepted Answer

PALINOVA ships to the destinations available at checkout. Available shipping methods, costs, and estimated delivery times are shown before you complete your order. Delivery times may vary depending on your destination, shipping method, customs processing, and local carrier.

Question 2

Are customs duties and import taxes included in shipping costs?

Accepted Answer

Shipping costs shown at checkout generally do not include customs duties, import taxes, or other fees that may be charged by your destination country. These charges, when applicable, are the responsibility of the customer and may be collected by local customs authorities or the carrier. We recommend checking your country's import regulations before placing an international order.

Question 3

Will I receive tracking and shipping updates after placing my order?

Accepted Answer

Yes. Once your order has been processed and shipped, PALINOVA will send you the available shipping and tracking information. If tracking information is available for your shipping method, you can use it to follow your shipment. If you need help with your order, please contact PALINOVA with your order number.

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Preguntas frecuentes

¿Cómo se pueden consultar los destinos de envío y los plazos de entrega?

¿Los gastos de envío incluyen los aranceles aduaneros o los impuestos de importación?

¿Recibiré actualizaciones sobre el envío una vez realizado mi pedido?

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